Order Policies and Procedures
For ALL orders…
Order submissions are not guaranteed, and are subject to availability.
Designs and Quantities cannot be altered once payment has been received .
Pick-up location in Starbucks located at 1025 Stafford Market Place in Stafford, VA (unless otherwise agreed upon).
A $20 late fee applied for pick-up orders (with a 10 minute grace period). Order will be cancelled if not picked up within an hour after pick-up time. No Refunds.
Acceptable forms of payments include: Payment link provided in invoices. If no invoice is provided (like at a farmers market sale) then tap-to-pay or cash. No Checks with exception to corporate clients.
If you use a credit card, we will charge an additional 3% fee and any applicable taxes to help offset processing costs. This is not more than we pay in fees.
Katie’s Cake Pops LLC is a Virginia Cottage Bakery subject to cottage food law. Items sold are not for resale, and cannot be sold across state lines.
Additional Policies for Custom Orders…
Once your Order Request has been submitted, Katie’s Cake Pops will be in touch within 1–3 business days. Once we’ve finalized your design and pricing, you’ll receive an invoice for a 50% NON-refundable deposit. Your date is officially secured once the deposit is paid.
Pick up time may be rescheduled up to 48 hours before scheduled pick-up time, subject to availability and discretion of Katie’s Cake Pops.
Once pick-up date and time has been confirmed, a 50% NON-REFUNDABLE deposit is due within 3 business days to secure the order. If deposit goes unpaid within that time, the order is subject to cancellation.
Additional Policies for Pre-Sale Orders…
No Refunds after order sale date has closed.
Payment is due by order sale closing date.
If no payment has been received by sale closing date, the order will be cancelled.